GENERAL FAQS
At the moment, our products can be purchased through our official websites, bol.com and Apotek Hjärtat in Sweden.
Once an order has been submitted, we are no longer able to cancel it.
We understand you want your items as quickly as possible. When your parcel reaches your country and is handed to the local delivery carrier, you will receive a shipping email with your tracking number.
Please check your spam folder first. If it still has not arrived, contact us through the “Help” button on the website.
To no longer receive marketing emails from us, click “unsubscribe” at the bottom of any email you receive.
We currently accept major debit and credit cards as well as PayPal. For more details, please check our payment page for information related to your country.
Thank you for your interest in our brand. Please reach us through the “Help” button on the website.
PRODUCT FAQS
Free samples are not available at the moment. After hearing so much feedback from our community, we hope to offer them later. For now, you can explore our minis or try the travel kit, which includes all mini sizes as a starter set.
Every product has a minimum shelf life of 12 months, and the outer box shows the expiry date, which can be up to 3 years. After opening, please use the product within 12 months.
It is not required, but we do recommend applying primer before the foundation. Primer helps create a smooth, even base for the foundation.
The Changing Foundation offers light to medium coverage. It is designed to leave the skin looking natural and dewy.
Yes, the Changing Foundation can cover freckles. Pigmentation spots may not be covered as strongly. For extra coverage, take a look at our concealer.
Yes. The changing foundation has a caring, moisturizing effect and helps the skin look fresh and radiant.
You can absolutely use the foundation on specific areas of the face to soften the appearance of redness or blemishes.
For the best result, applying the foundation with a brush is ideal. It helps the pigment granules work deeper into the skin and helps prevent a white cast.
Yes, the Changing Foundation is heat resistant.
Each bottle of Changing Foundation contains 30 ML.
The Changing Foundation has a silicone base. This helps make it waterproof, so you do not need to worry about sweating your makeup away.
The Changing Foundation can be used safely by people with vitiligo or rosacea. Please note that the Changing Foundation provides light, natural coverage.
Yes, the Changing Foundation contains SPF 15.
Yes, it is free from parabens and sulfates.
The Changing Foundation contains dimethicone, which may contain PFAS.
Yes, it does contain minerals.
Changing foundation is different from regular foundation. It uses special toner particles that are uncolored inside the formula. When applied, skin temperature helps release the toner inside the particles, allowing it to blend with your skin tone and create the color-adjusting effect.
We suggest applying a small amount of setting powder on top to achieve a long-lasting matte finish.
We recommend finishing with a little setting powder on top for a matte effect that lasts longer.
Yes, it is. If you are still unsure, feel free to check with your doctor.
Yes, it is.
Yes, it is safe for people who have tanned their skin with tanning spray or a tanning bed. We recommend waiting until the skin has returned to a stable state before applying it, usually 3-5 days.
All of our products are vegan, except the mascara, which contains beeswax.
Our testing methods have never involved animals of any species, and they never will. We are proud of that commitment, and it is part of our brand values.
The Changing Foundation can be used safely by people with vitiligo or rosacea. However, every skin type can react differently.
Yes, both are heat resistant.
We do our best to restock as quickly as possible. You can also check the website regularly for updates on product availability.
1. Wet the bristles using lukewarm water.
2. Add a drop of your preferred cleanser to the palm of your clean hand.
3. Gently massage the tips of the bristles in your palm.
4. Rinse the bristles thoroughly.
5. Press out extra moisture with a clean towel.
* How often should the brush be cleaned?
It depends on how often you use it. Brushes used often with liquid formulas like foundation and concealer should be cleaned once a week. After washing, let this brush air-dry flat, or place the brush head at a slight angle with the bristles pointing downward.
If you clean the brush frequently, try to keep water or liquid from entering the ferrule, as this can cause bristle shedding.