Orders to the Netherlands need to be placed before 23:59 CET for next-day delivery.

For the rest of Europe, orders must be completed before 22:30 CET to count on time; orders placed later are treated as Day -1 when the estimated delivery date is calculated.

For destinations outside Europe, orders must be placed before 18:00 CET to count on time; later orders are also treated as Day -1 for delivery-date calculations.

Delivery estimates apply to working days and are based on orders placed Monday through Friday. For example, an order placed on Friday, counted as Day Zero, for Austria is expected on Wednesday or Thursday of the following week. Orders placed on Saturday and Sunday before the cut-off time are counted as Day Zero when estimating delivery.

Meroda Cosmetics currently accepts orders for shipment to these countries and regions:

*Please note that shipments to Asia and Australia may take slightly longer because of current global conditions.

Conflict in the Middle East
Because of the ongoing crisis in the Middle East, our carriers have advised us that we cannot ship to the countries below due to air-space closures. We hope this is temporary and that the situation is resolved quickly. Until then, we cannot accept orders from these locations. Orders placed in the last 15 days may be affected, and we will contact impacted customers to manage refunds once updates are available. Please contact customer support if you have questions.

Africa: Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.

Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Europe: Faroe Islands, Liechtenstein, Monaco, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City.

North America: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sint Maarten, Trinidad & Tobago, Turks & Caicos Islands.

South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela.

If you purchased Premium Shipping, your order value is covered against lost, missing, damaged or stolen packages.

If one of these situations happens during delivery with our third-party carriers, we can process a claim for you so we can quickly send a replacement order or issue a refund, depending on your preference.

To notify us of a claim, please use the “Help” portal on our website, choose “Premium Shipping Insurance” from the dropdown, and follow the simple steps to upload your documents.

Please review the guidance below so you have the required information ready for the Help portal.

1. Missing package claims

• Waiting period: Customers must wait 2 days after the estimated delivery date in Europe, and 3 days for the rest of the world, before opening a missing-package claim.
• Tracking shows delivered: If tracking says the package was delivered but it was not received, customers must wait 1 day before submitting a claim.
• First checks: Customers should check with neighbours, pick-up points and similar locations before opening the claim.

2. Incorrect signature

• Signature mismatch: If the signature shown on the carrier portal is not the recipient’s and the recipient did not receive the parcel, a sample signature must be provided with the claim to confirm the difference.

3. Stolen packages

• Value threshold: For stolen packages valued at €100 or more, a police report is required.
• Police report: The police report must be filed and its reference number included in the claim documentation.
• Any available photo or video evidence, such as security-camera footage, should also be included.

4. Damaged packages

• Photo evidence: Customers must provide photos showing the damage.
• Timing: We recommend taking photos as soon as the damage is noticed.

5. Claim processing

• After you complete the Help portal steps and submit all requested information and documentation, we will create a new order or refund your purchase without further hassle.

6. Required documentation

• Description: A clear description of what happened.
• Commercial invoice: A commercial invoice showing each item price and the total.
• Photo/video evidence: Photos and/or video of the damage or other relevant evidence, such as security-camera footage.
• Tracking reference number: The tracking reference for the return shipment, if applicable.
• Police report reference number: The police report reference, if applicable.

7. Timing

- It is essential to raise your claim through the Help portal with evidence as soon as possible, while still observing the waiting periods above for small carrier delays. We only have 1 month from your order date to submit a claim on your behalf, so claims raised after this period cannot be processed and we cannot offer a replacement order or refund.

- Please follow the timing instructions to make full use of your Premium Shipping cover.

Orders are not dispatched from our fulfilment centre on these holidays:

25th/26th of December and 1st & 2nd of January.

*Easter dates:

FedEx: Orders placed on April 19, 20, and 21 will be shipped on 22/04/2025.

SEUR, Correos: Deliveries will not take place on 18/04/2025.

Post NL: Deliveries will not take place on 21/04/2025.

ColisPrive, DPD, GLS, Bpost, UPS, Inpost: Deliveries will not take place on 21/04/2025.

Bring: Deliveries will not take place on 17/04/2025, 18/04/2025, 21/04/2025.

When your order reaches the destination country and is with your local delivery carrier, you will receive a shipment confirmation email.

The email includes shipment details, your tracking number and a tracking link for the package. If you have not received it, please check your SPAM folder.

If you still cannot find a tracking number, please contact us through the “Help” button on the website.

Please report this to us IMMEDIATELY. To investigate with our Distribution Centre or shipping partners and replace the items, we must act within 7 days of the stated delivery date.

This also applies to customers who purchased Premium Shipping, although in that case we can move much faster to replace the order without delays from third-party investigations.

Please contact us using the “Help” button on the website and follow the steps to raise a query or claim.

Free shipping is available on orders above 45 euros.

Delivery times are estimates only and cannot be guaranteed.

Because orders ship from our fulfilment centre in the Netherlands, we always recommend allowing delivery an extra 24 hours before contacting customer service, giving your local carrier time to attempt delivery even if it is slightly delayed.

In our experience, delays are usually no longer than 24 hours.